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The web site helpdesk.obsid.org.za had the following on the homepage, "Welcome to the OBSID Helpdesk." I saw that the website said " In order to streamline requests and better serve you, we utilize a ticket system." They also said " Every request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your tickets requests. A valid email address is required to submit a ticket. Be sure to browse our Frequently Asked Questions FAQs." The meta header had osTicket as the first optimized keyword. This keyword is followed by Customer support system and support ticket system which isn't as important as osTicket.